Customer Care Officer
Ellie Foley
Customer Care and Admin Lead
Ellie Foley began her journey at Xcel Health working in reception and is now an essential part of our main Admin Office, though you may still occasionally see her greeting patients in reception at our Sittingbourne Clinic. She is passionate about ensuring every patient feels comfortable, welcomed, and valued, consistently going above and beyond to create a positive experience for everyone who walks through our doors.
In her role as Customer Care Officer, Ellie demonstrates strong administrative skills, managing appointments, patient records, and daily clinic operations efficiently and accurately. She is highly organised, detail-oriented, and proactive, often identifying opportunities to improve systems and processes to enhance patient experience and clinic workflow. Her excellent communication skills allow her to liaise effectively with both patients and healthcare professionals, ensuring smooth coordination across all areas of the clinic. Ellie's dedication to precision and efficiency, combined with her friendly and approachable nature, makes her a trusted point of contact for both staff and patients alike.
Before joining Xcel Health, Ellie spent three years studying at college with the goal of becoming a beautician. She holds two Level 2 qualifications and one Level 3 qualification and continues to practice beauty work in her free time, blending her professional knowledge with her creative interests.
Outside of work, Ellie loves spending time with her family and close friends, exploring new places, and listening to music. She is also a devoted animal lover, with a particular passion for dogs and elephants, reflecting her caring and compassionate nature. Ellie is based in our Sittingbourne Clinic.
